At Kerin, every product is crafted and packed with the utmost care. Your satisfaction matters to us, and we stand by the quality of what we deliver.
1. Eligibility for Refunds
Refunds are applicable only in the following situations:
- The product received is damaged during transit
- The product delivered is incorrect or different from what was ordered
- The package is tampered with or visibly compromised at the time of delivery
Due to the nature of food and spice products, refunds are not applicable for reasons such as taste preference, aroma expectations, or change of mind.
2. Reporting an Issue
To request a refund, please contact us within 48 hours of delivery.
When reaching out, kindly provide:
- Order ID
- Clear images or a short video of the product and packaging
- A brief description of the issue
Requests raised after 48 hours may not be eligible for a refund.
3. Verification & Approval
Once we receive your request:
- Our team will review the details and visual proof
- If approved, we will initiate a refund or replacement, depending on the case
- Kerin reserves the right to reject claims that do not meet the eligibility criteria
4. Refund Method & Timeline
- Approved refunds will be processed to the original mode of payment
- Refunds are typically completed within 7–10 business days
- Shipping charges (if any) are non-refundable, unless the error is from our side
5. Replacements
In cases of damage or incorrect delivery, we may offer a replacement instead of a refund, subject to product availability.
6. Non-Refundable Items
The following are not eligible for refunds:
- Opened or used products (unless damaged or incorrect)
- Products without original packaging
- Orders placed during special promotions or clearance sales (if mentioned)
7. Contact Us
For any refund-related queries, please reach out to us at:
Email: support@kerin.in
Response Time: Within 24 hours