At KERIN, we are committed to delivering our spices with the same care and integrity with which they are sourced. Every order is carefully packed to preserve freshness, aroma, and quality from our farms to your kitchen.
Shipping Locations
We currently ship across India.
International shipping will be introduced soon and will be announced on our website.
Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods or special launches, processing times may be slightly extended.
Delivery Time
- Standard delivery: 3–7 business days after dispatch, depending on your location.
- Delivery timelines may vary due to courier partner operations, weather conditions, or regional restrictions.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
- Any promotional free-shipping offers will be clearly communicated on the website.
Order Tracking
Once your order is shipped, you will receive a confirmation message/email with tracking details so you can follow your shipment until delivery.
Packaging & Handling
- All KERIN products are packed in food-safe, tamper-proof packaging to ensure freshness and quality.
- We take extra care to protect products from moisture, heat, and damage during transit.
Delivery Delays
While we work closely with reliable logistics partners, occasional delays may occur due to factors beyond our control. In such cases, we appreciate your patience and will support you with timely updates.
Incorrect Address or Failed Delivery
- Please ensure your shipping address and contact details are accurate at checkout.
- KERIN is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.
- Re-shipping charges may apply for returned or failed deliveries.
Damaged or Missing Shipments
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the package and product
- Our team will review and assist you as per our resolution process
Contact Us
For any shipping-related queries, please reach out to us at:
📧 support@kerin.in